Enchanting Memories Design Terms and Conditions
All orders accepted are subject to these terms and conditions of sale.
Please note that all our items are bespoke and colours and materials used may vary slightly from the images or sample produced.
All descriptions and photographs contained on the website are intended to give a general idea of the products, the colours and appearance of images displayed on our site may vary slightly to the products.
We aim to ensure that all the information available on our site at any time is accurate and complete. However, we are not responsible for any errors or omissions. If you notice an error or omission on our site please point it out to us. We will then use all reasonable endeavours to correct errors and omissions as quickly as possible.
All designs are the copyright and property of Enchanting Memories Design, you, nor a third party, may copy any part of the design or reproduce it in any way. It is your responsibility to obtain permission for any copyright material, for example wishing well poems that are to feature within the stationery.
A non-refundable booking deposit of 25% of the total order price will be taken at the time of booking to confirm and secure your date.
The remaining 75% of the balance will need to be paid in full before your order will go to print.
You may pay by credit/debit card or bacs.
Cancellations, Errors and Returns
All monies paid are non-refundable should an order be cancelled after design proof has been approved. We regret that refunds and exchanges can only be made where the goods are faulty or fail to meet the clients’ requirements as agreed at the final proof stage. Should an order cancellation be received prior to proof approval, we will refund the cost of items that have not already been produced, subject to a 50% cancellation charge.
We reserve the right to cancel the order at any time until the order has been delivered for any reason and refund the customer in full.
Prices may be subject to change without notice. Every effort is made to display the prices accurately. However, on rare occasions, mistakes happen. In this instance we will correct the mistake and inform the customer so that they can decide whether to continue with the order at the correct price.
You are responsible for the proof reading of all text and copy in the electronic proofs supplied. We do strongly recommend that you print this pdf in order to view it to the correct size where possible. We will not begin final printing until we have received approval from you referencing the correct proof to proceed with.
Please note that we cannot accept returns due to customer input or typographical errors. When your final proof is approved you accept responsibility for any errors. If mistakes are discovered after final printers proof approval, we will charge for any reprinting.
Once you are happy with your stationery please complete the ‘Artwork Approval’ form. (this will be emailed with your proof).
Once approval has been received your stationery will be printed.
Delivery is by Royal Mail or by courier tracked service. Generally you can expect to receive your goods within 7-10 working days however this is not guaranteed. If you would like your goods sooner please contact us for confirmation before placing your order.
Enchanting Memories Design accept orders on the understanding that delivery is subject to availability. Should an item not be available, the customer will be informed and an alternative offered as soon as possible.
Faulty Goods only - We hope that you will be delighted with your stationery. If however you are not happy because the item is in anyway faulty we will refund the cost of your purchase or replace with like for like. This is providing that the items have not been used and are still in their original condition and wrapping. We must be notified within 7 days of receipt that you would like to apply for a refund.
Please note that due to the nature of handcrafted items, there may be slight differences to each piece and to any samples previously supplied. This is not deemed as faulty. If product specifications from our suppliers change, we will endeavour to offer you an alternative of the same or better quality at the same price as your original order. If the client orders Wedding Stationery in stages we cannot guarantee continuity of design or materials.
As many of our products are made to order, refund or replacement will not be given simply because of personal opinion. Our word is final.
Claims will only be settled after the faulty goods have been returned with the nature of the fault clearly stated. We will offer to reimburse the price that you have paid for the goods in the form of a credit note. Alternatively if you contact us within 7 working days we may offer to replace the product(s).
This is subject to management discretion. Any goods returned incomplete i.e. packaging missing, will not be replaced or credited.
The cost of and safe return of the goods is the responsibility of the customer. You are advised to obtain a proof of postage from the post office, or use a recorded delivery service. We are not responsible for the loss of any items during transit. We will email you once the retuned goods arrive with us.
Goods must be returned as new and unused.
Contact by email firstname.lastname@example.org to inform us that you would like to return your items.
Package the items carefully (preferably in their original packaging, ensuring you have crossed out the original delivery details). Be sure to enclose the original packing note, or alternatively your full name, address and email, and state clearly the reason for returning the goods
The risk of the goods passes to the buyer upon delivery from the carrier or attempted delivery should the customer fail to attempt to take delivery of the goods.
Address to: -
Enchanting Memories Design - RETURNS
33 Sunnybank Road
We promise to respect your privacy. Please be assured that we will never pass on your details to third party organisations and that your personal details are held securely and in strict confidence.
We take every effort to ensure that the information published on this web site is accurate. However, we cannot accept any liability for the accuracy or content. Visitors who rely on this information do so at their own risk. Enchanting Memories Design reserves the right to change prices and / or products without prior notice, any obviously incorrectly priced items may not be dispatched and additional payment may be required. We accept no responsibility for any effect of ageing caused or variations in any of our products or materials used.